Patients of our practice are able to contact doctors by phone during surgery hours. It is important for our receptionists to determine the urgency and nature of the call. In non urgent situations, patient calls need not interrupt consultations with other patients. The receptionist will take a message for the Doctor whilst he or she is consulting. The Doctor will then endeavour to return the call at the end of their session. However, if the matter is urgent then staff will put the call through immediately to the Doctor concerned or to the Doctor on duty. Emails and SMS messages of a clinical nature will not be accepted by Practitioners of this practice.