Phone: 03 9807 1311
For your convenience we have provided this easy to read check list to streamline your visit to our practice
Appointments

When making an appointment, please let reception know if you need more time than a standard consultation or if you will be bringing another family member so that an appointment will can be made for them as well. Longer consultations are usually required for complicated health problems and completing medical and insurance reports. Patients are seen according to the appointment order, so by advising us beforehand, you’ll help avoid long waiting periods for other patients. In the case of an acute illness, particularly a child, please let the receptionist know.

Parking

Parking is available in the surgery carpark, including designated disabled parking.

Cancellation policy

We always endeavour to try and accommodate every patient that calls for an appointment. It is for this reason we request that anyone not able to attend their appointment, that we are notified at least 2 hours prior to the appointment time. This gives us the opportunity to offer this appointment to someone else.

Fees/Billing

Our private fees are below standard AMA rates and are payable at the time of consultation. Should you have any difficulties with our fees, please discuss with your doctor. We use the HIC online system, which allows us to claim your rebate directly, or send your claim to Medicare who can refund directly to your bank account. Please ask our receptionist if you require further information.

Repeat Prescriptions

Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.

Your Rights

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or our Practice Manager or you may wish to put your concerns in writing. We take your suggestions, concerns and complaints very seriously, however, you feel the need to take the matter further and discuss your issues outside the surgery contact: Victorian Health Services Commissioner, Level 30, 570 Burke Street, Melbourne Vic 3000, Phone 8601 5222.

Reminder System

This practice is committed to preventative care. Our computer system allows us to issue you with reminder notices appropriate to your care e.g. PAP smears, Immunisations, cholesterol checks etc.

Test Results/X-Rays

So that we can provide the best possible service for you, patients are requested to contact the surgery after 11am each day to obtain test results. In most cases, a follow up appointment is required, and we can let you know this at the time.

Referrals

It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This therefore requires the physical attendance to the practice.

Accreditation

Accreditation is the process of continuing quality improvement – to let you know we have met the standards set for the medical profession. The Standards used have been written by the Royal Australian College of General Practitioners. Electra Park Medical Centre has consistently achieved unconditional accreditation. Electra Park Medical Centre continues the accreditation cycle every three years.

 

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